FAQ

How do I get my iris photographed for my artwork?

Your artwork is created from a professional macro photograph of your iris. If you haven't been photographed yet, book a capture session at our Miranda Westfield studio - it only takes 10-15 minutes per person. Once we have your capture, you can order any finish, size or composition from this store.


What's the difference between Print Only, Canvas, Dibond and Acrylic?

Print Only is a genuine photographic print on Fuji Crystal Archive paper, unframed, ready for you to frame yourself. Canvas is gallery-wrapped on canvas with a matte finish, ready to hang, no frame needed. Dibond Aluminium is face-mounted on a rigid brushed aluminium panel for a sleek, modern, satin finish. Acrylic is face-mounted under glossy clear acrylic glass for maximum colour depth and a premium gallery look. Circular Acrylic is the acrylic finish in a circular format, for a striking single-iris statement piece.


How long does shipping take?

Domestic shipping is a flat $25 with delivery in 10-14 business days from when your order enters production, since every piece is made to order.


Can I combine multiple family members in one piece?

Yes - our compositions are available for 1 through 5 eyes, so you can create a piece for yourself, a couple, or the whole family.


What's the difference between Horizontal, Infinity and Crush compositions?

Horizontal arranges irises in a simple straight row. Infinity overlaps irises in a flowing serpentine curve. Crush is an artistic overlapping composition with a scattered particle effect.


Can children's irises be used?

Yes - we regularly photograph children as part of family artwork.


Do I need to remove my glasses or contact lenses for the capture?

Let our team know when you arrive if you wear contacts or glasses, and we'll guide you through it.


Is the capture process safe and comfortable?

Yes. It's a close-up photography sitting - there's no contact with the eye itself.


Do you take walk-ins for the capture session, or do I need to book?

Both appointments and walk-ins are welcome at our Miranda Westfield studio, subject to availability.


What if my artwork arrives damaged or wrong?

Contact hello@irisandlight.ai within 7 days of delivery with photos of the issue, and we'll arrange a reprint or refund at no cost to you - see our full Refund Policy for details.


Can I return my artwork if I change my mind?

Since every piece is custom-made from your own iris, we're unable to offer refunds for change of mind once your order is in production. See our Refund Policy for full details.