Refund policy

Australian Consumer Law applies to all purchases made through this website. Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

Every piece we produce is custom-created from your own unique iris photograph. Because each item is made specifically for you, we do not offer refunds or exchanges for change of mind, incorrect size selection, or approved design and colour choices once production has started.

If your order arrives damaged, faulty, or significantly different from what you ordered, please contact us within 14 days of delivery at hello@irisandlight.ai with your order number and photos of the issue. We will arrange a repair, replacement, or refund in line with your rights under the Australian Consumer Law.

If we make an error with your order (wrong size, wrong finish, or wrong composition), let us know within 14 days of delivery and we will correct it at no cost to you.

Questions about your order? Contact us at hello@irisandlight.ai or call 0499 242 420.